Terms of Service

1. Who we are

FireCompliance Pro is a trading name of A. Blackwell, a sole trader based in the UK ("we", "us", "our").

Address for all correspondence, including legal notices: 4th Floor, 14 Museum Place, Cardiff, CF10 3BH.

Email: hello@firecompliancepro.com.

We are not registered for VAT, so no VAT is charged on our prices.

2. What these terms cover

These terms are the agreement between us and the business that subscribes to FireCompliance Pro ("you", the "Customer"). By starting a trial or a subscription, you confirm that you accept these terms on behalf of that business and that you have the authority to do so.

The following also form part of this agreement:

• the Data Processing Agreement at firecompliancepro.com/dpa/, which covers the personal data you put into the platform;
• the Platform Privacy Notice at firecompliancepro.com/platform-privacy/, which covers the data we hold about you as our customer.

If these terms and the Data Processing Agreement conflict about personal data, the Data Processing Agreement wins.

FireCompliance Pro is for businesses only. It is not offered to consumers. You must be a business (for example a fire safety contractor), acting for business purposes.

3. The service

FireCompliance Pro is an online platform that helps fire safety contractors run their work and keep their compliance records. It has:

• a portal for you and your office staff;
• a mobile app for your engineers;
• a compliance portal for your clients (the "responsible persons" for the buildings you maintain), where they can see their compliance position and also keep their own records, such as fire risk assessments, with renewal reminders.

We may improve, change or remove features over time. If we remove something that is a material part of what you are paying for, we will tell you in advance, and you may cancel under section 8.

4. Accounts and users

4.1 You are responsible for everyone you invite to your account: your staff, your engineers and your clients' contacts. You are responsible for what they do on the platform, and for removing their access when it should end.

4.2 Keep login details secure and do not share them. Each person must have their own login. We strongly recommend switching on two-factor authentication.

4.3 Tell us straight away at hello@firecompliancepro.com if you think your account has been accessed without permission.

4.4 Your clients can view the records you share with them. They do not become our customers and they do not pay us. Their access depends on your account (see section 9 for what happens when you cancel).

5. Trial, prices and payment

5.1 Free trial. New accounts get a 7-day free trial. No payment details are needed until it ends. If you do not set up payment by the end of the trial, access to the contractor and engineer portals is paused until you do.

5.2 Prices. Unless we agree otherwise in writing, the subscription is:

• £39 a month while you have one active engineer;
• £69 a month flat for between 2 and 15 active engineers;
• £150 a month flat for between 16 and 50 active engineers;
• a one-off £19.99 setup fee, added to your first payment.

Office staff and client logins are not charged for. An "active engineer" is a field engineer on your account whose status is active. These prices cover up to 50 active engineers. Above that, contact us for a quote.

5.3 No VAT. We are not VAT-registered, so these prices are the total you pay. If we register for VAT in future, we will give you at least 30 days' notice before VAT is added.

5.4 How you pay. Payment is monthly in advance, by Bacs Direct Debit through our payment provider, Stripe. Your price follows the number of active field engineers you have. If you add an engineer and your price goes up, you are charged a proportionate amount for the rest of the current month. If you remove one, the lower price applies from your next billing date, with no credit for the current month.

5.5 Refunds. No refunds or credits are given for part-months, for unused engineer seats, or for the setup fee, except where the law requires them.

5.6 Late or failed payment. If a payment fails, access to the contractor and engineer portals is paused until you update your payment details and the payment goes through. Your clients' read-only access continues, and your data is not deleted while access is paused.

5.7 Price changes. We will give you at least 30 days' notice by email before a price change takes effect. You may cancel before then if you do not want to continue at the new price.

6. Your responsibilities: the compliance work is yours

This section matters. Please read it.

6.1 FireCompliance Pro is a tool for recording and presenting your work. It does not do the work, check it, or certify it. You and your engineers remain wholly responsible for:

• the competence of the people doing the work;
• the design, installation, commissioning, inspection and servicing of every system;
• the accuracy and completeness of everything entered into the platform;
• checking each certificate, report and document before you issue it or rely on it;
• meeting British Standards, certification-scheme rules, the Regulatory Reform (Fire Safety) Order 2005, the Building Safety Act 2022 and any other law that applies to your work.

6.2 Certificates are yours. Certificates and reports are generated from the information you and your engineers enter. They are issued by you, under your name, not by us. Where the platform refers to a standard (for example BS 5839-1:2025), it is laying out your records in that shape. It does not confirm that the work met the standard.

6.3 Certification schemes. Certificates of compliance under BAFE and other third-party certification schemes can only be issued by the relevant certification body, or by you under your own registration with that body. Documents produced by the platform are record copies. Your registration status is yours to maintain and to state accurately.

6.4 Automated summaries and signals are guidance, not advice. The platform's AI estate summary and its signals (for example false-alarm rates, device ages and recurring defects) are produced automatically from the data in your account. They may be incomplete or wrong. They are not professional, legal or fire safety advice. Any device age or replacement wording reflects a manufacturer's recommendation, not a legal requirement. Always rely on your own professional judgement.

6.5 Your data. You are responsible for having the right to enter the data you put into the platform, including personal data about your staff and your clients' contacts, as explained in the Data Processing Agreement.

7. Acceptable use

You must not, and must not let anyone using your account:

• use the platform for anything unlawful, or to issue a document you know to be false or misleading;
• try to access another customer's data, or get around security or access controls;
• attack, overload or interfere with the platform, or run automated scraping or load against it without our written agreement;
• copy, resell or sublicense the platform, or try to reverse-engineer it, except where the law allows;
• upload malicious code, or content that infringes someone else's rights.

8. Ending the agreement

8.1 You can cancel at any time. Use Close this account under Company Settings → Billing, or email hello@firecompliancepro.com. We will complete the cancellation within 5 working days of your request. You will not be charged for any billing period that starts after the date of your request.

8.2 We can end or suspend the agreement:

• on 30 days' notice, for any reason;
• straight away, if you seriously or repeatedly break these terms (including section 7);
• under section 5.6, if payment is not made.

If we end the agreement for our own reasons and not because of anything you have done, we will refund any fees you paid in advance for the period after it ends.

9. What happens to your data when you leave

9.1 When cancellation is complete, logins for you, your office staff and your engineers end.

9.2 Your clients keep read-only access for 30 days, so they can download their records. After that their logins are archived. If another contractor later invites the same client contact, their access is restored under that new contractor.

9.3 Compliance records are kept for at least 7 years. Fire safety certificates, service reports and the visit records behind them are kept for at least 7 years from the date of the work. This follows certification-scheme requirements and reflects that they may be needed as evidence long after a contract ends. They are held in restricted form and used for nothing else. Full details, including how backups age out, are in section 10 of the Data Processing Agreement.

9.4 Getting a copy. You can export your records from the platform at any time before cancellation is complete. After that, email hello@firecompliancepro.com and we will provide an export of your compliance records.

10. Ownership

10.1 Your data is yours. You own the data you and your users put into the platform. You give us permission to host, process and display it only to provide the service to you, as set out in the Data Processing Agreement.

10.2 The platform is ours. We, or our licensors, own the platform, its software, design and content. While your subscription is active we give you a non-exclusive, non-transferable right to use it for your business under these terms.

10.3 Your logo and branding stay yours. You give us permission to show them on your documents and portals.

10.4 If you send us suggestions or feedback, we may use them freely.

11. Liability

11.1 Nothing in these terms limits or excludes liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• anything else that cannot legally be limited or excluded.

11.2 Subject to 11.1, we are not liable for:

• loss of profits, revenue, business, contracts, goodwill or anticipated savings;
• any indirect or consequential loss;
• loss arising from the fire safety design, installation, maintenance, inspection or certification of any building or system, or from any decision made using information in the platform, which is covered by your responsibilities under section 6;
• loss caused by inaccurate or incomplete data entered by you, your users or your clients;
• loss caused by events outside our reasonable control, such as a failure of the internet, a power supply, or a third-party service we rely on.

11.3 Subject to 11.1, our total liability to you, however it arises, is limited to the total fees you paid us in the 12 months before the event that gave rise to the claim.

11.4 Availability. We work to keep the platform available and your data safe, including with encrypted nightly off-site backups. However, we do not guarantee that the service will be uninterrupted or error-free. Keep your own copies of any records you are legally required to be able to produce. The platform's export features are there for this.

12. Confidentiality

Each of us will keep the other's confidential information confidential, and use it only for this agreement. This does not apply to information that is already public, or that the law requires to be disclosed.

13. Changes to these terms

We may update these terms. For a material change we will email the account owner at least 30 days before it takes effect. If you do not agree to the change, you may cancel before it takes effect. The date at the top shows when these terms last changed.

14. General

14.1 Notices. We will send notices to the email address of your account's administrator. Send notices to us at hello@firecompliancepro.com, or in writing to the address in section 1.

14.2 Transfer. You may not transfer this agreement without our written agreement. We may transfer it to a business that takes over FireCompliance Pro, including a limited company we set up to run it, provided your rights under these terms are not reduced. We will tell you if this happens.

14.3 Subcontractors. We use the service providers listed in the Data Processing Agreement to run the platform, and remain responsible for them as that agreement sets out.

14.4 Entire agreement. These terms, the Data Processing Agreement and the Platform Privacy Notice are the whole agreement between us about the service.

14.5 Severability and waiver. If part of these terms is found unenforceable, the rest still applies. If we do not enforce a right straight away, we can still enforce it later.

14.6 Third parties. No one other than you and us has any right to enforce these terms.

14.7 Law and courts. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.