Questions, answered straight.

What is FireCompliance Pro?

A compliance platform for UK fire safety contractors. It runs the operational side of your business — jobs, engineers, visits, defects, certificates — and gives every one of your clients a live portal showing exactly where their buildings stand.

The client portal exists for the reason most systems miss: your client’s responsible person carries personal legal liability under the Fire Safety Order 2005 and the Building Safety Act 2022. They need to see their position between visits, not just receive a PDF afterwards.

Is there anything to install?

No. The contractor and client portals run in any modern browser. Engineers can install the mobile app to their phone’s home screen in a couple of taps — no app store, no approval wait, nothing to manage separately.

Is there a free trial?

Yes — 7 days, and we don’t ask for card details to start it. You’re not billed until the trial ends and you choose to carry on.

What exactly am I paying for?

Engineers on the tools. That’s it.

• Engineers — £45 per engineer per month, or £35 locked for life as a founding contractor.
• Office and admin users — free, as many as you need.
• Client portals — free and unlimited, permanently.

No tiers, no feature gates, no per-client fees. A one-van outfit gets exactly the same platform as a fifty-engineer firm.

What happens when my engineer numbers change?

Your bill follows your active engineers. Add someone mid-month and they’re added; deactivate someone and they stop being billed — and they immediately lose access to their jobs, which matters rather more than the money.

How do I pay, and am I tied in?

Monthly by Bacs Direct Debit. No annual contract, no lock-in, cancel any time. There’s a one-off £19.99 setup fee covering onboarding your company, engineers and first clients — waived for founding contractors.

Which standards and disciplines are covered?

Five disciplines, all included — none of them sold as add-ons:

• Fire detection and alarm — BS 5839-1:2025 (Annex G: G2 Installation through G7 Modification)
• Domestic fire detection — BS 5839-6, both the Grade A track and the Grade C/D/F combined certificate
• Emergency lighting — BS 5266-1:2025, including Annex K verification and the Annex I small-installation route
• Evacuation alert systems — BS 8629:2019+A1:2023
• Emergency voice communication — BS 5839-9:2021

Does it handle BAFE paperwork?

Yes — SP203-1 for fire detection, SP207 for evacuation alert, and DS301 for domestic Grade D. Where a scheme allows it, you can issue a combined document: the scheme cover page and the full technical detail as one PDF under one certificate number.

Do certificates carry my branding?

Yes. Your company logo sits in the header of every certificate, and if you’re BAFE registered your own registration badge appears in the footer. They go out as your documents, not ours.

Can a client check a certificate is genuine?

Every certificate carries a QR code linking to a public verification page. Anyone holding the document — a client, a fire officer, an insurer — can scan it and confirm it was really issued by you, with no login. Each certificate also has a content fingerprint recorded when it’s generated, so an altered copy won’t match.

What do my clients actually see?

Their own estate and nothing else: live compliance status per site, every certificate to download, outstanding defects with their categories, work orders awaiting approval, reactive callout response times against your agreed SLA, and a plain-English summary of where they stand.

Is the client portal really free?

Yes, unlimited and permanently. It’s the part that makes the responsible person’s duty manageable, so charging for it would defeat the point.

Can clients do anything, or just look?

They can approve or decline work orders — with a reason, and with a PO number where their finance process needs one — and raise quote requests. Every decision is written to an append-only trail, so there’s a permanent record of what was proposed and what was decided.

What do engineers get?

A phone-first app with a purpose-built form for each visit type — routine servicing, reactive callouts, installation and commissioning, modifications, surveys. Not one generic form with a free-text box: the maintenance visit walks the real BS 5839-1 checks, including the Annex E battery calculation and the Annex F false-alarm rate.

What happens with no signal?

The app keeps working. Plant rooms, basements and lift shafts are exactly where signal disappears, so it caches the day’s jobs and device registers and queues everything entered while offline — photographs included — syncing automatically once signal returns.

Final sign-off is the deliberate exception: it needs a connection, because issuing a compliance certificate isn’t something we’ll do without confirming server-side that it hasn’t already been issued. Nothing entered is lost while waiting.

Are signatures captured on site?

Yes — the engineer and the client sign on the phone screen, and those signature images are embedded in the finished certificate alongside the printed names and job titles.

Are you SOC 2 certified?

Not ourselves, not yet — that’s a formal audit companies typically take on once they’re established, and we’re a young platform. Here’s what we can tell you concretely instead.

Your data runs on infrastructure that’s independently audited: Supabase, which holds our database and file storage, Vercel, which hosts the application, and Cloudflare, which holds our nightly encrypted backup copies, are all SOC 2 Type II certified. Billing runs through Stripe, certified to PCI Service Provider Level 1 — the highest tier in the payments industry, meaning we never see or store your card details ourselves. Everything is encrypted at rest (AES-256) and in transit (TLS).

Where is our data held?

The live database and all uploaded files are hosted in the EU (Frankfurt). Encrypted backups run nightly to off-site storage in Western Europe, and each one is automatically restored and checked against the data it was taken from — an untested backup isn’t a backup.

How long are records kept?

Compliance records — certificates, service reports and the visit records behind them — are retained for at least 7 years, in line with BAFE SP203-1 clause 10.1.2 and because they’re evidence someone may need long after the work is done. You can export everything at any time, including after cancelling.

Who can see what?

Access is enforced by the database itself rather than left to the application to remember: one contractor can never read another’s data, engineers see only their own assigned work, and clients see only their own sites. Sensitive staff records, including DBS check details, are restricted to your own administrators.

The full detail is in our Platform Privacy Notice and Data Processing Agreement.